OpSy is your 24/7 AI sales agent on WhatsApp, SMS and your website. Help shoppers understand your products, find a plan and take the next step towards buying, with your team ready to handle exceptions.
Inside PlateOS: an operations dashboard. This earlier interface shows how the work is connected; current layouts vary.
HOW IT WORKS
From the request to the work behind it.
01
Sell through the conversation
OpSy helps customers explore available plans and understand products and current prices. Supported WhatsApp and SMS purchase flows collect the required choices and delivery details, ask the customer to confirm, then provide a secure payment link. On your website, the agent answers buying questions and helps visitors choose from your catalogue before they use your storefront checkout.
Product and plan guidance from your catalogue
Guided messaging purchases and renewals
Website conversations that support the sale
02
Start with the facts your business owns
Company Brain holds the policies, FAQs and knowledge you provide. OpSy can combine that context with the catalogue and authorised operational information for supported questions. Keep the source information current: an AI answer should never replace checking an unclear policy or missing customer detail.
Business policies and FAQs
Product and operational context
Permission-aware access
03
Make the next action reviewable
OpSy supports operational lookups and a defined set of changes. Permission and approval rules govern what it can do. Your team can review proposed actions and inspect recent work rather than treating a conversational answer as proof that a change succeeded.
Supported action workflows
Approval controls
Recent action and issue context
04
Give humans a useful place to take over
The customer support inbox brings supported SMS, WhatsApp, Instagram, Facebook and ticket conversations together. Staff can pause AI replies, respond directly and review a conversation brief. A handoff should help the next person understand the customer's current issue without asking them to repeat the whole conversation.
Shared customer conversations
Pause AI and reply as a person
Recent handoff briefs and customer context
BEFORE YOU START
A few useful answers.
Does OpSy sell, or only answer support questions?
It does both. WhatsApp and SMS support guided purchases and renewals with payment links after customer confirmation. The website agent helps shoppers understand products and choose what to buy through your storefront. Supported purchase options depend on your catalogue and store configuration.
Can OpSy respond outside our opening hours?
Yes. With customer AI enabled and channels connected, OpSy can handle incoming enquiries 24/7. Your product availability, delivery rules and checkout still determine what can be purchased. AI credits, messaging charges and optional modules apply.
Can staff take over?
Yes. Your team can pause AI replies and continue the conversation in the shared inbox.
Does OpSy have unrestricted access?
No. Supported actions remain subject to permissions and applicable approval rules.
Are AI features included without usage costs?
AI features use credits. Customer support is an optional module; review the current pricing and configuration for your workspace.
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